Get Protected - Blog

16

Sep

2011

Why Clubs and Hotels are a Greater Target for Fraud?

The club and hotel  industry has traditionally been a target for all levels of fraud. Why? Because they are businesses with large amounts of cash-based transactions, making them a target for would-be criminals who need or want ‘quick cash’. Fraudulent behaviour ranges from theft of cash from cash registers and gaming machines, to much higher level frauds including payroll fraud, credit card fraud, and increasingly, illegal access and manipulation of venue, member and / or employee electronic data. ...

16

Sep

2011

How to Start a Customer Service Culture in your Club – Part 3 - Front Line Staff

A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless.  Successful clubs have front line staff  who implement the customer service standards as defined by their managers.  Front Line Staff understand they are the key to providing excellence in customer service They have a clear understanding of the Club’s ...

16

Sep

2011

How to Start a Customer Service Culture in your Club – Part 2 - Front Line Managers

A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless. Successful clubs have Front Line Managers who co-ordinate the development and implementation of customer service strategies as defined by upper management. They are responsible for maintaining an acceptable level of customer service They work at building and ...

16

Sep

2011

How to Start a Customer Service Culture in your Club - Part 1- Management

A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless. Managing quality customer service – Successful clubs are customer focused.  Research customers and understand their needs, wants and expectations Collect meaningful and up-to-date data on your customer’s likes and dislikes, purchasing habits or ...

16

Sep

2011

Why Start a Customer Service Culture in your Club?

A culture of personal professional development for staff is arguably the single most powerful weapon a club has in its arsenal to attract and retain the best staff. Clubs that make staff development and training a fundamental element of their culture are perceived as quality organizations within their local community and their industry. Everybody benefits when a culture of training has been effectively integrated into your club. The customer benefits as staff training will improve ...
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How can we better address workplace bullying in Australia?

Nearly 50 per cent of all Australian workers have experienced workplace bullying during their careers. What can leaders do to prevent and address this?

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Nearly 50 per cent of all Australian workers have experienced workplace bullying during their careers. What can leaders do to prevent and address this?
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