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21

Oct

2011

Workplace Bullying and Sexual Harassment at IBM Melbourne

Susan Spiteri, former senior sales executive at IBM Melbourne has filed a $1.1 M claim in Federal Court over alleged workplace bullying and sexual harassment. Her claims include the following incidents: “…a senior manager systematically harassed and bullied her, including inappropriate touching, remarks, threats intimidation and unreasonable demands.” “ ... the manager said Ms Spiteri should "get her breasts out" to get sales and he also referred to her as "f---ing Spiteri" and ...

15

Oct

2011

Anti social Networking – Cyberbullying Stripped Bare

On Sept 23, the Federal Communications Minister Stephen Conroy released a new 17 minute short film entitled “Tagged”. This follows the release of the privately produced Cyber Sin Sept 5, 2011 dealing with the implied cyberbullying-caused suicide of a teenager. “Tagged” will be made available to all schools. Its purpose is to highlight the consequences and dangers of sexting and cyberbullying to parents and school children. Research into the way young people use social media and feedback ...

15

Oct

2011

High Level Workplace Bullying

Yet another high level workplace bullying charge is playing out in the media. On Oct 13 the SMH reports “ the head of the Australian Film, TV and Radio School, Sandra Levy, has been accused of bullying, undermining and micromanaging staff by a former executive who is suing for more than $1 million.” Professor Katherine Blashki charges centre around these cited behaviours by Ms Levy: forced to work outside normal hours words to the effect of ''you are stupid'' and ''I don't know why ...

14

Oct

2011

Managerial Behaviours Foil Good Service

Kym Illman is the author of The Future is Customer Service and was asked recently by a Sydney Morning Herald journalist what top three behaviours by Australian managers contributed to poor customer service. It may not just be the attitudes of young Ygens that have caused the decline. He sites: Inappropriate procedures: Employees are forced to follow procedures “that are designed for the benefit of the business, not for the customer Poor hiring decisions: Managers make the mistake of ...

14

Oct

2011

Bad Service the Aussie Way

Take a look at this service facts and statistics as revealed by Alexandra Smith in the SMH: 65% of Aussies always tell about bad service 61% have lost temper  in restaurants or shops 86% have ditched a purchase over bad service American Express Global Customer Service Barometer reveals that Australians are among the most vocal complainers in the world Australians tell an average 23 people about bad service Australians tell an average10 people about a good service ...
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How can we better address workplace bullying in Australia?

Nearly 50 per cent of all Australian workers have experienced workplace bullying during their careers. What can leaders do to prevent and address this?

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Nearly 50 per cent of all Australian workers have experienced workplace bullying during their careers. What can leaders do to prevent and address this?
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