Get Protected - Blog

16

Sep

2011

How to Start a Customer Service Culture in your Club – Part 3 - Front Line Staff

A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless.  Successful clubs have front line staff  who implement the customer service standards as defined by their managers.  Front Line Staff understand they are the key to providing excellence in customer service They have a clear understanding of the Club’s ...

16

Sep

2011

How to Start a Customer Service Culture in your Club – Part 2 - Front Line Managers

A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless. Successful clubs have Front Line Managers who co-ordinate the development and implementation of customer service strategies as defined by upper management. They are responsible for maintaining an acceptable level of customer service They work at building and ...

16

Sep

2011

How to Start a Customer Service Culture in your Club - Part 1- Management

A culture of training or a customer service focused club is not as difficult to establish as you might think. Once you know the elements and set about putting them in place, the rewards you and your club reap will be priceless. Managing quality customer service – Successful clubs are customer focused.  Research customers and understand their needs, wants and expectations Collect meaningful and up-to-date data on your customer’s likes and dislikes, purchasing habits or ...

16

Sep

2011

Why Start a Customer Service Culture in your Club?

A culture of personal professional development for staff is arguably the single most powerful weapon a club has in its arsenal to attract and retain the best staff. Clubs that make staff development and training a fundamental element of their culture are perceived as quality organizations within their local community and their industry. Everybody benefits when a culture of training has been effectively integrated into your club. The customer benefits as staff training will improve ...

16

Sep

2011

The Ripple Effect and Bullying

Dr Helena Cooper-Thomas, a senior lecturer in psychology at the University of Auckland had conducted a study of 1733 participants from 36 organisations across the health, education, hospitality and travel sectors in New Zealand and found that colleagues who witness bullying are also affected adversely. Her key findings reveal: A clear link between people being exposed to bullying and poor perceptions of their work environment Direct and indirect exposure contributed to lower wellbeing ...
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‘Tis the season to be jolly sensible

Tips for Employers

Viktoria 0 268 Article rating: No rating
The office Christmas party can be a great place to unwind, celebrate your wins and socialise with your staff and work colleagues. But unwind a little too much, or fail to act on employee’s complaints about inappropriate behaviour towards them, and your business, culture and potentially bottom line can take a big hit.
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