Get Protected - Blog

7

Feb

2012

Global Epidemic of Alcohol and Other Drugs in the Workplace

Scanning the Sydney Morning Herald I am struck, but not surprised by three stories on drugs and alcohol in the workplace from three different countries. In Indonesia a Lion Air pilot was arrested for crystal methamphetamine use and possession just three hours before he was scheduled to fly. He is the fifth Lion Air pilot to be arrested for alleged drug use in two months.  It would seem to me that with the frequency of arrests that this is a systemic problem with Lion ...

7

Feb

2012

Training for Your Own Brand of Customer Service

From Reyna Mendes, Head Trainer, Barringtons: Customers want to work with those businesses that demonstrate a sincere desire to help them with anything they need and they are willing to pay for it. Yes, they want quality products and services that meet their needs. More importantly though, they want someone to care when something goes wrong. Mediocre service is delivered because organisations today do not hold every employee accountable for delivering exceptional service. Everyone’s ...

7

Feb

2012

Volunteers Assistance Package Now Available thru Safe Work Australia

Safe Work Australia Chair, Mr Tom Phillips AM, today launched a new volunteer assistance package developed by Safe Work Australia in partnership with Volunteering Australia. The package includes a Volunteer Assistance Line, email and webpage designed to provide guidance and support to volunteers and volunteer organisations who may be affected by the new work health and safety (WHS) laws. By calling the Volunteer Assistance Line on 02 6240 4990, people can talk to an expert for advice ...

7

Feb

2012

Case Study – Club Internal Fraud – Poker Machine Unclaimed Voucher Payments

Following the end of month gaming figures being made available to the gaming analyst it was detected that a poker machine payout had been processed as unclaimed cancelled credits. Further gaming data indicated the suspect unclaimed ticket used in this transaction had been fraudulently completed and the payment should not have been authorised. In this club, Duty Managers and above have authority to approve unclaimed voucher payments. Upon investigations it was determined that a particular ...

6

Feb

2012

Here's a Quick Training Needs Assessment Technique

Do you need to quickly ascertain the training needs of your hospitality staff, gaming staff or any group of staff with similar jobs? No time to develop and implement a questionnaire, key the responses into a computer program and run an analysis? If you are a small to mid-sized club, within one to two hours this technique will give you a quick overview of the group’s training needs and can help highlight any individual-specific needs. You will need a facilitator, conference room, white ...
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How can we better address workplace bullying in Australia?

Nearly 50 per cent of all Australian workers have experienced workplace bullying during their careers. What can leaders do to prevent and address this?

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Nearly 50 per cent of all Australian workers have experienced workplace bullying during their careers. What can leaders do to prevent and address this?
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